Our customer service number is 010 76 5800
Our customer service is available Mon–Fri from 9 a.m. to 4 p.m. (€0.0835/call + €0.1209/min). You will always need your online banking codes or S-mobiili identification when calling.
S-Bank is a Finnish bank that wants to make it possible for all its customers to increase their wealth. We want to offer you a little more than you would expect from a bank. We are reforming the banking business by offering superior ease and benefits to customers by combining banking and retail services. Our daily banking services S-Bank account, S-Etukortti Visa, online banking and S-mobiili are free of charge for all S Group co-op members. We provide all our customers with an account, payment card and online banking ID.
We primarily serve our customers in Finnish and Swedish. On this page, we have also included some basic information in English about how to open an account. Please note that you can only use S-Bank’s online banking service and the S-mobiili app in Finnish and Swedish.
Please note that we serve our customers primarily in Finnish and Swedish. We provide all our customers with an account, payment card and online banking ID.
If you need the help of an interpreter to access the services, please note that the interpreter must speak Finnish or Swedish, be over 18 years of age and have legal capacity.
Our services are primarily aimed at S Group’s co-op members, who can enjoy all the best benefits offered by S-Bank. We serve our customers mainly in Finnish and Swedish.
You can book an appointment, or drop by at our service point without a booking when visiting one of our stores, for example.
We will confirm the appointment by a phone call before the meeting. The confirmation call will be made either in English or Finnish, so please make sure that the recipient of the call speaks one of these languages.
If you intend to use an interpreter, please add the details of the interpreter on the appointment form under Lisää toinen osallistuja.
We offer S Group co-op members an account, a card and online banking free of charge. With these codes, you can do your banking online and on S‑mobiili 24/7. Please note that S-mobiili and online banking are available in Finnish and Swedish. You can get the codes at one of our customer service points. Avoid queues by booking an appointment in advance.
With S-Etukortti Visa, you can pay and withdraw cash anywhere in the world and accumulate Bonus and payment method benefit for purchases from S Group outlets. If you have S-Bank’s online banking codes, you can apply for debit and credit cards through our online banking service.
S-Bank account is S-Bank’s convenient bank account for everyday finances. You can direct payments such as student grants, wages, child benefits or pensions to it. When you link S-Etukortti Visa to your bank account, you can also withdraw cash from Visa cash points in Finland and abroad and also pay for your purchases online. Your Bonus and payment method benefit will also be paid to the account monthly.
Our customer service is available Mon–Fri from 9 a.m. to 4 p.m. (€0.0835/call + €0.1209/min). You will always need your online banking codes or S-mobiili identification when calling.
You can book services at our customer service point, make an appointment and come and see us in person. We have around 80 customer service points serving you in Prisma stores, most Sokos department stores and selected S-markets across the country.
Using your card and doing business online is safe if you keep a few basic rules in mind. The most important thing to remember is not to give your banking codes or card details to anyone. Also make sure that the data security of the device you are using is up to date. Do not enter your card details or user credentials on a website whose address you have received as a link in an e-mail or in a message to your phone.
tel. 09 6964 6820 (local/mobile network charge, 24 hours/day)
If your online banking codes or your phone with S-mobiili authentication are lost or stolen, you should immediately prevent their use by calling the banking code blocking service. When calling from abroad: +358 9 6964 6820.
Once blocked, you will no longer be able to use your online banking codes or S-mobiili authentication. Apply for new banking codes at our customer service point and reactivate your S-mobiili authentication.
tel. 020 333 (local/mobile network charge, 24 hours/day)
If your debit or credit card has been lost or stolen, close it immediately by calling the card blocking service for all banks. The liability for any misuse of the card passes from you to S-Bank at the time of the report. When calling from abroad: +358 20 333.